Essential
For stores that want to sell with peace of mind.
€499/month excl. VAT
- Unlimited requests
- Updates and security patches
- Verified backups
- 24/7 uptime monitoring
- Monthly report
- Critical issues picked up within 4 h
Support plans
Unlimited requests. Guaranteed response times.
Three monthly plans to keep your store growing and running smoothly.
Business
For merchants on a growth path.
€799/month excl. VAT
- Everything in Essential
- Ongoing feature development
- SEO and visibility tracking
- Speed and mobile experience
- ERP, CRM and marketplace integrations
- Critical issues picked up within 2 h
Performance
For business-critical stores.
from€999/month excl. VAT
- Everything in Business
- 7-day on-call, 1 h pick-up
- Conversion rate optimisation
- Paid search and email marketing
- Zero-downtime deployments
- Quarterly roadmap
Included hands-on time: 1, 2 or 3 days a month depending on the plan. Additional work is billed at a preferred rate.
Guaranteed response times
| Severity | Example | Essential | Business | Performance |
|---|---|---|---|---|
| Critical | Store down, checkout blocked | 4 h | 2 h | 1 h, 7 days a week |
| Major | Key feature degraded | 24 h | 8 h | 4 h |
| Minor | Display bug, isolated issue | 72 h | 48 h | 24 h |
| Change request | New feature | Scheduled monthly | Within 5 days | Within 48 h |
Business hours, from request to pick-up.
Frequently asked questions
What does "unlimited requests" mean?
Send as many requests as you need. They are handled by priority, within the hands-on time included in your plan.
What if we need more time?
Extra work is billed at a preferred rate, only after your approval.
Can we switch plans?
Yes. Your plan adapts to your business, up or down.
Let's talk about your store.
New build, replatforming, growth or support: a 30-minute call to map out your business priorities.